SHIPPING INFORMATION

We proudly manufacture our products in small batches to ensure quality and ship orders as quickly as possible.

Order Processing

  • Our fulfillment team operates Monday–Friday, 9:00 AM–5:00 PM (PST)

  • Orders are not processed on weekends or major holidays

  • Most orders ship within 1 business day

  • Some orders may require 3–5 business days due to limited stock and small‑batch production

Holiday Notice: During peak holiday seasons, we recommend placing orders at least 14 days in advance.

If an item is out of stock, on backorder, or delayed, we will contact you as soon as possible.
For stock availability inquiries, please email info@tourance.com.

Shipping Method & Delivery Time

  • Orders ship via UPS from our studio in San Francisco, CA

  • Estimated delivery times:

    • West Coast: 3 business days

    • East Coast: Up to 7 business days

Delivery is not available on weekends or national holidays. During holidays, shipping and handling may take up to 14 days.

Signature Requirement

All shipments require a signature upon delivery.
Please provide a delivery address where someone is available to sign. If no signature is required, note this during checkout. This helps ensure successful delivery.

Shipping Fees

  • Free Shipping is offered on select items (clearly marked on product pages)

  • Shipping fees for other items are calculated at checkout based on order weight

  • Some oversized items (such as throw pillows) may incur additional shipping fees, which will be shown on the product page and at checkout

Address Requirements

  • We do not ship to P.O. Boxes

  • A physical address is required for all orders

Order Tracking

  • Customers with an account can log in to view order status and tracking details

  • If you checked out as a guest, tracking information is unavailable online

For tracking assistance, email info@tourance.com with your full name and order number.