Customer Service

Wholesale / retail customers

Wholesale customers: if you are not a wholesale customer, and would like to inquire about becoming one, please email or fax us your resell permit and you are welcomed to order from our website.

Retail customers: you are welcomed to check out our website and email or call us for further information or nearest retail location.

Return & Exchange

Prices are San Francisco F.O.B.
Any returns must be pre-approved.
For wholesale customers only: all cancellation must be made in writing and within 7 days from the order date. Custom order are neither exchangable nor returnable. In the event the account becomes past due, the client will be responsible for any collection charge if there is.

Please email us at info@tourance.com or contact us at Tel: 415-252-7277, Fax: 415-252-8316.